Legal & Terms

Terms of Service — Otoffer

Last updated: October 6, 2026

These Terms of Service (“Terms”) govern your use of the “Otoffer” mobile application and official website (collectively, the “Platform”). By registering an account, downloading the app, or accessing our services, you unconditionally accept and agree to be bound by these Terms and our Privacy Policy.

General Provisions & Acceptance

1.1. Scope of Agreement: These Terms of Service (“Terms”) govern your use of the “Otoffer” mobile application and official website (collectively, the “Platform”).

1.2. Unconditional Acceptance: By registering an account, downloading the app, or using our services, you (whether acting as a “Customer” or a “Service Provider / Mechanic”) unconditionally accept and agree to be bound by these Terms and our Privacy Policy.

1.3. Disagreement: If you do not agree to these Terms, you must immediately discontinue using the Platform.

1.4 Age Restriction

You must be at least 18 years of age (or possess valid legal guardian consent) to register and use this Platform.

Nature of the Platform & Intermediary Role

2.1. Intermediary Platform: Otoffer connects car owners (“Customers”) with independent professional mechanics, workshops, and automotive service centers (“Service Providers”) offering repair, diagnostics, spare parts, and maintenance services.

2.2. Independent Service Contract: When a price offer is accepted or a booking is confirmed through the Platform, the direct service contract is formed solely between the Customer and the Service Provider. Otoffer is not a direct provider, contractor, or party to the actual automotive repair services.

2.3. Direct Responsibility: Service Providers bear sole responsibility for the quality, execution, safety, and warranties of the repair work and spare parts provided.

User Accounts & Registration

3.1. Profile Requirement: To access full features of the Platform, users must register an active profile.

3.2. Accurate Information: Users are solely responsible for ensuring that all information provided during registration (name, phone number, email, vehicle details, business credentials) is accurate and up-to-date.

3.3. Account Security: You are personally responsible for maintaining the confidentiality of your login credentials, passwords, and verification codes.

3.4 Deletion & Suspension Rights

Users may permanently delete their accounts at any time directly through the mobile app settings or via our web portal (otoffer.com/delete-account). Furthermore, Otoffer reserves the right to suspend or terminate any account without prior notice if a user violates these Terms, provides fraudulent information, or acts inappropriately.

Rights and Responsibilities of Customers

4.1. Accurate Issue Descriptions: Customers must accurately describe vehicle issues and repair requests on the Platform (attaching photos or videos where appropriate).
4.2. Punctuality & Notice: Customers must arrive at the scheduled service appointment on time or notify the Service Provider in advance through the app in case of delays or cancellations.
4.3. Honest Reviews: Customers have the right to leave objective and honest reviews. Posting abusive, false, or defamatory content is strictly prohibited.

Rights and Responsibilities of Service Providers (Workshops/Mechanics)

5.1. Honoring Quotes & Timelines: Service Providers must honor the price estimates and timelines submitted through the Platform. Any unexpected additional costs or repairs must be communicated to and approved by the Customer beforehand.
5.2. Professional Workmanship & Warranty: Service Providers guarantee professional workmanship and the reliability of any installed parts.
5.3. Zero Tolerance for Fraud: Service Providers engaging in fraudulent quotes, misleading practices, or policy violations will face immediate account termination.

Pricing and Payments

6.1. Price Estimation: Prices displayed on the Platform are initially estimated or quoted by Service Providers based on vehicle descriptions and preliminary inspections.

6.2. Direct Settlement: Payments for services are settled directly between the parties through agreed-upon methods (cash at the shop, card, or integrated in-app payment gateways where available).

6.3. Platform Fees: Otoffer reserves the right to implement service fees, commissions, or subscription models for platform features as necessary.

Digital Service Logbook (Karne)

7.1. Digital Maintenance Ledger: The Otoffer service history logbook (“Karne”) allows vehicle owners to maintain a digital ledger of past maintenance records.

7.2. Verified History Archiving: Entries logged by verified service partners are archived to provide a transparent, tamper-resistant maintenance history for the vehicle.

Limitation of Liability & Disclaimers

8.1. “As-Is” Basis: The Platform is provided on an “as-is” and “as-available” basis without warranties of any kind.

8.2. Outages & Disruptions: Otoffer is not liable for technical failures, internet outages, force majeure events, or disruptions caused by third-party infrastructure.

8.3. Third-Party Dispute Resolution: Any financial, physical, or legal disputes arising between Customers and Service Providers during repair processes must be resolved independently between the parties in accordance with applicable legislation.

8.4 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Baku, Azerbaijan.

Intellectual Property

9.1. Proprietary Assets: The “Otoffer” trademark, application design, source code, logos, and all related visual assets are protected by intellectual property laws.

9.2. Restrictions: Unauthorized copying, reproduction, distribution, or reverse-engineering of Platform assets is strictly prohibited.

Modifications to Terms

10.1. Right to Modify: Otoffer reserves the right to modify these Terms at any time at its sole discretion. Updated terms will take effect immediately upon being posted on the website or mobile application.

10.2. Binding Acceptance: Continued use of the Platform after modifications constitutes your binding acceptance of the revised Terms.

Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

Email Supportsupport@otoffer.com

Official Websitewww.otoffer.com

Account Managementotoffer.com/delete-account