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Privacy & Security

Privacy Policy — Otoffer

Last updated: October 5, 2026

Otoffer (“Otoffer”, “we”, “our”, or “us”) is dedicated to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, and disclose information through our mobile application and official website (collectively, the “Services”).

1

Information We Collect

We collect information directly from you based on your account role:

ACustomers (Car Owners):

Personal Information: Name, email address, and phone number.
Vehicle Information: Make, model, year, license plate (optional), and descriptions of mechanical problems or repair requests.
Photos & Media: Defect or damage photos captured via camera or selected from the device gallery to receive repair offers.
Location Data: Selected city and district used to match users with local workshops.

BAuto Repair Shops and Mechanics (Business Users):

Business Details: Workshop/garage name, mechanic contact name, physical address, and operating hours.
Tax / Business ID: Tax Identification Number (TIN / VÖEN) where applicable for business verification.
Services & Specializations: Repair service categories (engine, suspension, diagnostics, paint, etc.) and supported vehicle brands.
Workshop Gallery: Photos of the repair facility, completed work, and business logo/avatar.
Contact Details: Public phone number, WhatsApp inquiry number, and email.

CTechnical & Device Data:

Push notification tokens (Expo Push / Apple APNs) for delivering quote updates, device model, and operating system version.
2

How We Use Your Information

We use your information exclusively to:

  • Connect car owners with certified mechanics and facilitate price quotes (offers);
  • Schedule, confirm, and manage automotive repair reservations;
  • Deliver real-time notifications for incoming offers, appointment updates, and customer communications;
  • Protect the platform against fraudulent activities and unauthorized access.
3

Data Security and Encryption in Transit

In full accordance with Google Play Data Safety and Apple App Store guidelines:

Encryption in Transit: All communication between the Otoffer client applications and our servers is strictly encrypted using industry-standard HTTPS / TLS (Transport Layer Security 1.2/1.3).
Data Protection at Rest: Passwords, authentication tokens, and sensitive records are securely hashed and stored in encrypted databases.
We never sell, rent, or monetize your personal or business data to third-party advertisers.
4

Data Retention Policy

  • Personal and business data is retained as long as your account remains active.
  • When an account is deleted, all personal records, vehicle details, and offers are immediately expunged from our production databases.
  • Residual data stored in automated secure backups is completely purged within 30 days.
5

Account and Data Deletion (User Rights)

You have the right to request deletion of your account and associated data at any time. We provide two official methods:

1. In-App Account Deletion:
Navigate directly inside the mobile app to: Profile → Settings → Delete Account (Hesabı Sil).
Upon email verification, your account and all associated records are permanently erased.
2. Dedicated Web Deletion URL (For Users Who Uninstalled the App):
In compliance with Apple and Google Play policies, users can delete their account directly via our website without needing the app installed:
👉 https://www.otoffer.com/delete-account

You may also submit a manual deletion request by emailing support@otoffer.com.

6

Third-Party Service Providers

Authentication: Google OAuth.
Push Notifications: Apple Push Notification service (APNs), Google Firebase / Expo Push.
Cloud Infrastructure: MongoDB Atlas and Render (encrypted cloud environments).
Transactional Emails: Resend API for account verification codes.
7

Children's Privacy

Otoffer is intended for licensed drivers and adults (18+). We do not knowingly collect personal information from children under 13.

8

Contact Us

Emailsupport@otoffer.com
Websitehttps://www.otoffer.com
Account Deletion URLotoffer.com/delete-account